After customers cursed their staff so violently, the staff were reduced to tears – a restaurant on Cape Cod closed for a “day of kindness.”
Apt Cape Cod customers in Brewster, Mass have been particularly abusive this summer, but the straw that broke the camel’s back came last Thursday when Restaurant co-owner Brandi Felt Castellano said The New York Times a man verbally demolished a young worker who told the customer that he was unable to take his breakfast order because the restaurant had not opened for the day.
“I never thought it would turn out to be this,” the shocked restaurateur told The Times.
“As many of our guests and clients treat us with kindness and understanding, there has been an astronomical daily influx of those who don’t, swearing at us, threatening to sue, arguing and yelling at my staff, making members cry. of the team “, Felt Castellano and his wife Regina Felt Castellano, wrote the Facebook.
“This is an unacceptable way to treat any human being. So Chef Regina and I decided to take the day and give the staff time to deep clean the restaurant, train and give my staff a day. kindness We will be open again for breakfast tomorrow Remember many of my staff are young this is their first job or summer job to help pay for their education We had to make adjustments due to increased business volume, size of kitchen, product availability and staff availability, we are not trying to spoil the holidays or days off from nobody.
Brandi Felt Castellano told The Times: “Many (restaurants) did not survive the pandemic. That people are so aggressive towards those who have is disheartening. “
Felt Castellano said the bad behavior worsened as the summer went by and staff continued to be lacking, resulting in longer wait times for tables and making some menu items unavailable.
“It’s like abuse,” she told The Times, recalling an incident in which a group of people threatened to sue after they failed to get the table that ‘they wanted.
“These are things people say that would not be allowed to be shown on TV because they would be paged. People are always rude to restaurant workers, but that far exceeds anything I’ve seen in my 20s… I’d say it’s its own epidemic.