It’s a tough time being in the restaurant industry, whether it’s a lack of help or discussions about vaccine mandates.
Then there are the angry customers who are not used to waiting maybe a little longer than usual for service.
It’s been a lot this summer in particular, according to Tammy Stirk Ramsey, who has worked at Union Bluff in York, Maine, for about 25 years.
What she didn’t expect was that one of those angry, cursing customers would send her a letter of apology – and a big tip.
Ramsey recently received a letter from the anonymous client, who apologized profusely for his behavior and attached $ 100. In the letter, he describes how he was at the restaurant on July 5 between 5 and 6 p.m., and he and the big party with him were waiting “longer than I thought”.
At one point the man wrote that he said, “This is b *******.”
“It comes from a guy who tells people to be nice to the service staff and tip big after the pandemic – what hypocrisy,” he wrote.
“The cocktails before dinner before arriving at the Bluff may have helped – No apologies…” he also said.
The man said he planned to apologize in person.
“You never want to be ‘that guy’ and that day I was ‘that guy’,” he wrote. ” Sincerely sorry. “
When Ramsey got the letter, she said it gave him goosebumps.
“I was just overwhelmed,” she said, noting that she shared the tip with a colleague who worked with her that day.
Ramsey also shared a photo of the letter to Seacoast Eats, a Facebook group dedicated to area restaurants. His post had received around 2,000 likes and over 300 shares by Friday afternoon.
This summer has been particularly difficult in terms of customer frustration or anger.
“There have been so many cases,” she said.
It’s a stark contrast to last summer, when people were just thrilled to go out and eat when restaurants reopened after the pandemic forced them to close.
“Everyone who came was so happy,” Ramsey said. “They didn’t care if they had to wait two hours.
In addition to the unhappy customers, the restaurant also struggled to find help, which is not unique to Union Bluff. Much less of the regular summer help came back.
“We had a hard time hiring,” she said.
To those who may be frustrated while waiting to be seated in a restaurant, Ramsey says customers should anticipate that things don’t go as fast as they used to.
“I would say just give yourself time,” she said. “Be patient, be kind.”
Read the full letter:
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