close
Cafes

Another Broken Egg Cafe® Successfully Implements Revel Enterprise

Revel Systems, the market leader in point-of-sale (POS) and comprehensive business management platform, announced that Another Broken Egg Cafe has successfully deployed Revel Enterprise® across all full-service restaurants owned by the company. Going forward, all new cafes will implement Revel as well as the migration of existing franchisees by 2023. Another Broken Egg Cafe is one of the fastest growing franchised breakfast, brunch and lunch concepts from the country. The platform’s open API, hardware mobility and comprehensive kitchen management capabilities, coupled with cost savings through the integrated Revel Advantage payment solution, made Revel the right choice for the innovative brand.

“Despite the logistical challenges posed by the pandemic, we were able to roll out Revel Enterprise to all of our full-service cafes ahead of schedule. Revel’s Professional Services team was a great partner throughout the rollout and made sure everything ran smoothly,” said Jeri Snyder, CFO of Another Broken Egg Cafe. “As we position ourselves for growth, we are excited to have a modern cloud platform that will allow us to easily scale our operations, while providing the flexibility to innovate.”

Another Broken Egg Cafe uses Revel’s mobile order takers (MOTs) to place orders directly at the table. Once an order is processed by the MOT, it is automatically transmitted to the kitchen, where it appears on the kitchen display system (KDS). With fully integrated kitchen management, every restaurant manages orders more efficiently and eliminates potential errors that are more common with a manual approach.

Prior to the implementation of Revel, servers would write out orders by hand, then line up at one of Another Broken Egg Cafe’s central point-of-sale stations to enter the order. This resulted in stacked tickets and delayed the time it took for orders to reach the kitchen. With MOTs in hand, servers have the bandwidth to wait on more tables and collect extra tips, all while helping Another Broken Egg Cafe save on labor costs.

“Revel is thrilled to be working with a growing brand like Another Broken Egg Cafe to help improve the quality and speed of their service, while providing the technology foundation to future-proof their business,” said Greg Dukat, CEO of Revel. Systems. “This is yet another example of a high-growth brand with huge in-store volume turning to Revel Enterprise to help scale operations and improve customer experience.”

Another Broken Egg Cafe has implemented Revel Advantage, an in-house payment processing solution that integrates seamlessly with Revel Enterprise to provide a comprehensive point-of-sale and payment offering designed to meet their specific business needs. Another Broken Egg Cafe is also introducing Revel SmartPay™️ which allows customers to scan and pay from a QR code on their receipts. Servers receive a notification on their MOTs when the bill has been paid, allowing for faster table turns.

Using Revel’s open API, Another Broken Egg Cafe easily integrated third-party solutions for restaurant management and payroll, further customizing the platform to meet their specific needs.

Another Broken Egg Cafe joins the impressive list of major restaurant chains that select Revel Enterprise, including: The Halal Guys, Friendly’s Restaurants, Pizza Ranch, Dave’s Hot Chicken, Sajj Mediterranean, Rise Southern Biscuits & Righteous Chicken, FAT Brands , Moe’s Southwest Grill, Kung Fu Tea, Teriyaki Madness, Focus Brands, Lou Malnati’s, Erbert & Gerbert’s and more.

Richard Dement

The author Richard Dement